Privacy Policy
What we collect, why, and the choices you have.
This policy describes how The Scheduler handles personal data. It is written in plain language; have it reviewed by your own legal adviser before relying on it for your business.
WHO WE ARE
The Scheduler operates this website and booking platform. You can reach us at the support address shown in the site footer.
WHAT WE COLLECT
• Account data: name, e-mail address, password (stored only as a salted hash) and your account type.
• Booking data: the appointments you make or receive, including the name, e-mail, phone number and any notes entered when booking.
• Professional and organization profiles: what you choose to publish, such as name, headline, photo, languages and location.
• Technical data: a session cookie, a security (CSRF) cookie and, if you choose, a theme preference stored in your browser.
WHY WE USE IT
To run bookings (so the right people see the right appointments), to send confirmations, changes and reminders by e-mail, to keep the service secure and to answer support requests. We do not sell personal data.
WHO SEES IT
A professional sees the details of people who book with them. Members of an organization see appointments for the team they belong to. Service providers process data on our behalf — for example, sending e-mail — under appropriate terms.
HOW LONG WE KEEP IT
Booking records are kept while the account exists so professionals keep their history. Guest bookings are kept as booking records for the professional they concern. You can ask us to delete or anonymise your data at any time.
YOUR RIGHTS
Where the GDPR or similar law applies you can ask to access, correct, export or delete your personal data, to object to certain processing and to complain to your data-protection authority. Professionals can export their client list to CSV from their workspace. To exercise any right, contact us using the support address in the footer.
COOKIES
We use only the cookies needed to sign you in and protect forms. We don't use advertising cookies.
CHANGES
If we change this policy in a meaningful way we'll update this page and, where appropriate, notify account holders.
USAGE DATA
To keep the service working and to improve it, we record which pages are opened and for how long, what is typed into search and whether it found anything, the type of device, browser and operating system, the approximate place (country, region, city) worked out from the IP address by a geolocation service that receives that address, and the errors a visitor runs into. A random identifier in a first-party cookie links these visits from the same browser; when you are signed in they are linked to your account. We never record what is typed into forms, passwords, or the secret part of private links. Professionals and organizations see only totals about their own pages — never who the visitors were. Your browser's Global Privacy Control or Do-Not-Track signal switches this off, and robots are not counted. Usage data is deleted after 90 days. Signed-in users can see it, and delete their own history, under My activity.